Shipping Policy
Thank you for shopping with Valley Dreams. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through valleydreams.com.co.
By placing an order with Valley Dreams, you agree to the shipping terms outlined below.
Shipping Destinations
Valley Dreams proudly ships to customers worldwide. Wherever you’re located, we’ll do our best to deliver your order efficiently and securely.
Order Processing
Once your order is successfully placed, our team begins preparing it for shipment.
Every order is carefully reviewed, processed, and packed to ensure it arrives in excellent condition. You will receive an order confirmation email after your purchase has been completed.
Delivery Time
Our estimated delivery time is 5 to 10 business days.
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, holidays, or other factors beyond our control.
Free Shipping
Valley Dreams is pleased to offer free shipping on eligible orders.
If your order qualifies for free shipping, no shipping charges will be applied during checkout.
Flat Rate Shipping
Some orders or destinations may require a flat shipping fee.
If you select a shipping option with a flat shipping charge, the applicable fee will be displayed during checkout before your payment is completed.
Order Tracking
Once your order has been shipped, we’ll send you a shipping confirmation email that includes tracking information whenever available.
You can use the tracking details to monitor your package throughout its journey.
Shipping Delays
Although we work hard to deliver every order on time, unexpected shipping delays can occasionally occur.
If your package is delayed, we’ll keep you informed and provide updates regarding your shipment whenever possible.
Lost Packages
If your package is confirmed as lost during transit, don’t worry—we’re here to help.
You may choose one of the following options:
- Receive a full refund.
- Receive a replacement item at no additional cost.
Our support team will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
If you notice an error after placing your order, contact us immediately. We’ll do our best to update your shipping information before your order is dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other government fees may apply depending on your country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer.
Damaged Packages
If your order arrives damaged, please contact our support team as soon as possible with your order number and photos of the damaged package or item.
We’ll review the situation promptly and work with you to provide an appropriate solution.
Need Help?
If you have any questions about your shipment, delivery status, or shipping options, we’re here to help.
Valley Dreams
Website: valleydreams.com.co
Email: Support@valleydreams.com.co
Customer Support: Available 24 hours a day, 7 days a week.
Thank you for choosing Valley Dreams. We appreciate your trust and look forward to delivering your order with care.